COVID-19 - CAN I STILL PLACE AN ORDER?
Yes, FRACOMINA.COM continues to accept orders, however deliveries to the chosen home could be delayed or temporarily suspended. We invite you to wait if you do not receive your order on schedule.
Deliveries to the Boutique or Access Point are temporarily suspended.
DOES THE PURCHASE INCLUDE MANDATORY REGISTRATION?
Absolutely not: you can also proceed as a "Guest", while still maintaining the possibility of following the shipment of your order and possibly requesting the free return service.
WHERE IS MY ORDER?
To check the status of your shipment and its delivery, you can directly check it at this link Track Shipping
BECAUSE MY ORDER IS CANCELED
At this moment some areas cannot be reached by our couriers and the list of cities is constantly updated. Your order may be canceled in the event that the shipping address falls between these territories.
DO YOU HAVE A CUSTOMER SERVICE?
Our customer service responds safely from home and can be contacted through the appropriate contact section at this link. If you prefer, you can also contact us by phone at:+39 340 88 74 986
IN WHICH COUNTRIES DO YOU SHIP?
Currently, our Fracomina Online Shop is available in the following countries:
IS THE RETURN FREE?
You can return your items within 14 days of receiving the orders. You can do the return request directly by visiting our. online return page. following the steps.
The refund will be made as soon as the return arrives at our warehouse and the products are checked. Return costs are charged to the customer, the internal order will be refunded net of return costs
The fix cost for shipping return from UE ZONE is: € 14,00
The fix cost for shipping return from EXTRA UE ZONE is: € 30,00