WHY MY SHIPMENT IS IN HOLD?
Please consider that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to access the address indicated, may affect the timeliness of delivery. If you need further information you can contact us by phone or WhatsApp at the number: +39 340 887 4986 (Monday / Friday from 9:00 to 18:00)
COVID-19 - CAN I STILL PLACE AN ORDER?
Yes, FRACOMINA.COM continues to accept orders, however deliveries to the chosen home could be delayed or temporarily suspended. We invite you to wait if you do not receive your order on schedule.
Deliveries to the Boutique or Access Point are temporarily suspended.
DOES THE PURCHASE INCLUDE MANDATORY REGISTRATION?
Absolutely not: you can also proceed as a "Guest", while still maintaining the possibility of following the shipment of your order and possibly requesting the free return service.
WHERE IS MY ORDER?
To check the status of your shipment and its delivery, you can directly check it at this link Track Shipping
WHY I RECEIVED A PARTIAL ORDER?
Based on the availability of our logistics, the order may have been divided into multiple shipments, therefore you will receive multiple shipping confirmation emails with relative tracking.
WHY IS MY ORDER CANCELED?
At this moment some areas cannot be reached by our couriers and the list of cities is constantly updated. Your order may be canceled if the shipping address does not fall within these territories. Or it is likely that the item ordered is not available for sale due to an availability error
I HAVE RECEIVED A PARTIAL REFUND FOR AN ORDER IN DEPARTURE
During the purchase phase it is possible that an item is not available or is not in conformity with the sale before it is shipped. Therefore we prefer to refund the item for maximum customer satisfaction.
DO YOU HAVE A CUSTOMER SERVICE?
Our customer service responds safely from home and can be contacted through the appropriate contact section at this link. If you prefer, you can also contact us by phone at:+39 340 88 74 986
IN WHICH COUNTRIES DO YOU SHIP?
Currently, our Fracomina Online Shop is available in the following countries:
ITALIA ( Fracomina Shop Italia )
- EU & EXTRA UE ZONE ( Fracomina Shop World Wide )
IS THE RETURN FREE?
Return cost will be deducted from the total refound.
The fix cost for shipping return from UE ZONE is: € 14,00
In the event that shipping has been paid, for an order of less than € 150, these will not be refunded.
The cost for shipping return from EXTRA UE ZONE = USA - CANADA - MONTENEGRO - UCRAINA - ANDORRA - SERBIA - AUSTRALIA (Excluding duties and taxes calculated at the moment of return) = € 60,00
The cost for shipping return from EXTRA UE ZONE = NORWAY - MONACO - UK - SWITZERLAND - AZORRE – ANDORRE – MADERA – CANARIE - ISRAEL (Excluding duties and taxes calculated at the moment of return) = € 40,00
You can return your items within 14 days of receiving the orders. You can do the return request directly by visiting our. online return page. following the steps.
The refund will be made as soon as the return arrives at our warehouse and the products are checked.