Shipping & Delivery

The delivery times indicated by Fracomina must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not legitimize the Customer to refuse the delivery itself and to request compensation or compensation. Fracomina reserves the right to accept or not deliveries requested outside the Italian or European borders.

In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

The place of origin of the expedition is Italy.

With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

Fracomina ships worldwide with DHL (Standa Shipping)

You can Shipping Tracking by this link 

"In the event that the carrier has been chosen by you out of those proposed during the purchase phase, the risk of damage and loss of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what delivered. In this case, any dispute must be made directly by you against the carrier. "

As soon as our goods leave the warehouses you will receive an email with the SHIPMENT CONFIRMATION in which you will find a tracking code that can be used to check the status of your order online.

For the SHIPPING ADDRESS the following conditions are taken into account:

• with PAYPAL payment we are obliged to ship the product to the address of  Paypal Account User during the payment
  
  
• With other payment methods we will ship to the address indicated in the shipping details.

In both cases, the customer is required to provide a VALID PHONE NUMBER, which will be communicated to the courier in case of any problems in delivery. In the absence of a valid telephone number, your order may be delayed or remain pending until we are provided with the information necessary for the shipment.

Upon delivery of the products, the customer is required to check:

• that the number of packages delivered corresponds to what is indicated in the transport document.
• that the packaging is intact, not damaged, wet or in any way altered, even in the closing materials (adhesive tape or metal straps)

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, by placing a specific indication on the delivery document of the product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the methods provided in this document.

SHIPPING COST

UE ZONE (Italy, Greece and European Island Excluded)

• Standard Shipping DHL = € 15,00
• Free Standard Shipping DHL (up to € 150,00) = Gratis
  

Delivery in 5-7 working days after order processed

EXTRA UE ZONE = USA - CANADA - MONTENEGRO - ANDORRA - AUSTRALIA (Tax & Duty Excluded payed by the customer at the moment of delivery)

• Standard Shipping DHL (minimum order € 300,00) = € 60,00
  
  

EXTRA UE ZONE =  NORWAY - MONACO - UK - SWITZERLAND - BALEARIC & GRAN CANARY ISLAND (Tax & Duty Excluded payed by the customer at the moment of delivery)

• Standard Shipping DHL (minimum order € 300,00) = € 40,00
  

Delivery in 5-12 working days after order processed

ATTENTION: Shipping costs won’t be free during Sale and Promotions

Standard and Express orders are processed from Monday to Friday; the shipment is made on the working day following confirmation of payment. Remember: all orders placed on Friday are handled from the following Monday morning.


IMPORTANT: If an Invoice is requested, it is not possible to declare a value lower than the purchase price. The invoiced price will correspond to the paid price, as required by law

In case of FAILED DELIVERY and the subsequent return of the shipment by the courier to the Fracomina, € 14.00 will be retained from the refund amount once returned to our Fracomina stores.