In case of purchase of products or services on the Fracomina digital stores, the User has the right to withdraw from the contract without indicating the reasons, within 14 calendar days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods.
To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw through an explicit declaration sent to the contacts indicated.
The User is also free to express his choice to withdraw from the contract in any other equivalent form.
The acceptance of the returned goods takes place only in the following cases (pursuant to Italian Legislative Decree 206/2005):
- the product must be intact and not used;
- the tag accompanying the product and / or the seal must not have been removed;
If an item does not satisfy you, you can return it for free within 14 days from the date it was delivered to you. Keep the prepaid label you found inside the package: you will need it if you want to request a return.
Remember: the right of withdrawal can only be exercised by the customer and in no case by the recipient of any gift.
The items must be returned intact and in the same state in which they were received, provided with the tags indicating the bar code and any other seal that is part of the product.
These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of this refund.
The refund can be suspended until the goods are received or until the User has demonstrated that he has sent the goods back, if previous.
The User is requested to return the goods and deliver them to the Owner and / or to the offices indicated during the request, without undue delay and in any case within 14 calendar days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User, the costs of the goods will be refund by the Owner in the manner and within the limits indicated above borne by the User.
The User is only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
The refund will be made as soon as the return arrives at our warehouse and the products are checked. Return costs are charged to the customer, the internal order will be refunded net of return costs
The fix cost for shipping return is: € 14,00
Credit card: The lender (Paypal, Shopify Payment or others) issue a refund within 7 working days from when you receive our confirmation email. The time required to view the refund depends on the institution that issued the card. You can check the refund on your online account or by contacting the institution that issued your credit card.
PayPal: the refund will be visible within 24/48 hours from when you receive our confirmation email.
Alternatively, you can choose a refund via a shopping voucher, with no expiry date, for orders equal to and / or greater than the amount refunded
LIMITATIONS ON THE RIGHT OF WITHDRAWAL
Returned products that are damaged or used differently and further than strictly necessary to establish their nature, characteristics and functioning will be reimbursed after deduction of the decrease in value resulting from damage or use. The reimbursement is excluded when the decrease in value is total.
The User is requested to insert a copy of the delivery document received within the package.
The right of withdrawal is in any case excluded in relation to:
- goods made to measure or clearly personalized;
- the supply of goods that are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter cannot exercise the right of withdrawal.
ATTENTION: Returns of highly personalized items, such as engravings, name labels, messages, and / or other personalizations are not allowed.
In case of FAILED DELIVERY and the subsequent return of the shipment by the courier to the sender, € 20.00 will be retained from the refund amount once returned to our. stores.
If you are a registered customer or you purchased as a guest,, you can request a return directly from the "Easy Return RMA" page. Click on "Request a return", indicating the item you wish to return, the quantity and the reason. Finally, select "Proceed".
FREE RETURN OF RETURNS
To book the free courier pick-up, you will need the courier label that we sent you with the order, inside the package you received. If you no longer find the prepaid label for the return shipment, contact our Customer Care at firstname.lastname@example.org to request a new label.
Here is a step-by-step mini-guide:
- Prepare the package that will contain the return by gluing the prepaid label on the original box (or on another that is equally robust) in order to cover the forward label.
- Contact the DHL courier and book the collection, specifying that you already have a prepaid return label.
Remember: if you do not use the prepaid return label contained in the order you received (or a copy that the Customer Care provided) Fracomina will not be responsible for any theft or loss.
APPLICABILITY OF THE TERMINATION CLAUSES
The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is, to the User who acts for purposes unrelated to his business and professional activity.